Upgrades & Support
Don’t let technology pass you by! In an effort to continue to provide you with the very best products and service, we encourage you to add VR Gold to your purchase. The below content is included for the duration of the agreement term.
LIFETIME HARDWARE WARRANTY
After initial VR Gold purchase, the hardware warranty will be extended as long as VR Gold is maintained. VR warrants the controller hardware to be free of defects in materials and workmanship. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.
ALL SOFTWARE RELEASES
The vibration research team is committed to solving our customers’ challenges. The majority of VibrationVIEW software enhancements come from customer request and ideas. New versions of our VibrationVIEW software are released each year.
Every new VR9500 and VR10500 arrives freshly calibrated with a Certificate of Calibration traceable to NIST. Annual calibration verification is the prescription to continued health and performance of your controller.
|Do-It-Yourself Calibration Software
Perform calibration verification in your own lab using your own calibration instruments and VR’s automated calibration verification software; written by VR to automate the verification process.
|Discounted Factory Calibration at VR
We offer a factory certified calibration service for all of our products. Since calibration is essential over the life of your equipment, service is discounted when purchased with an active VR Gold agreement or if multiple units are calibrated at one time.
PRIORITY SUPPORT & SERVICE
We believe ongoing support is just as important as the initial installation. We offer year-round live and on-demand support via phone, Email, digital Help Menu, one-on-one webinars, and VR University.
iDOF AND ANALYZER OPTIONS
iDOF® provides the smoothest control lines in the industry. Analyzer adds Total Harmonic Distortion, and Pre-Test capabilities. Additional Analyzer graphs include Coherence, Cross Spectrum, Transfer Function, FFT Spectrum Plots, and more!
At Vibration Research, we believe ongoing support is just as important as the initial installation. Ask about our:
- Dedicated customer support team
- Virtual live and on-demand education
- On-site and off-site training